BookingTerms & Conditions

 

For Group Bookings of 10+ in the Restaurant (including Festive Fayre & Special Events)

All bookings are entered on reservation system as provisional until management has received full payment of the deposit.

In order to confirm your booking, the management requires a £10.00 deposit per guest for all parties of 10 or more guests. This deposit will be redeemed against your final bill.

The deposit needs to be paid within 7 days of making the booking. After seven days the table and the time slot will be released for other guests to book.

Private Hire & Minimum Spends

The management applies a ‘minimum spend’ for exclusive use of certain areas.

The “minimum spend” is the least amount of money a party must spend for exclusive use of certain areas.

If the party reach the minimum spend, we’ll refund the deposit in full.

Unfortunately, if the minimum spend is not quite reached, then deposit monies will be retained to the value of the shortfall against the agreed minimum spend.

Please contact us for current minimum spends for use of certain areas.

If you are using one of our private hire spaces, we kindly ask for a deposit of £ 1000. In our Christmas period, we will require a deposit of £ 2000.

Deposit Payment

All the deposit must be paid in one transaction.

By Credit or Debit card (over the phone or in person).

For Bank transfers, please contact us to get the BACS details.

Management has all the rights to forfeit the deposit if there are no shows or less people turning up in a party.

We do not accept cheques.

In the event that the confirmed numbers in your party reduce by 10% or more without at least 24hrs notice, the management reserves the right to forfeit all deposits above the 10% reduction. E.g. If your booking is confirmed for 20 but only 18 people turn up then your full deposit would be redeemed. However, if your booking is confirmed for 20 but only 15 turn up then you with forfeit the deposit for 3 people.

Cancellation Policy

If you cancel your booking and are able to give more than 48 hours (7 days for festive fayre and special days) notice your deposit will be refunded in full.

If you cancel your booking and are not able to give more than 48 hours (7 days for festive fayre and special days) notice your deposit may be retained in full.

If you wish to reschedule your booking to a later date and give more than 48 hours’ notice (7 days for festive fayre and special days), we will transfer your deposit to the rescheduled date.

Pre-orders

All the pre-orders must be handed in or sent to us at least 5 days prior to the booking time. No changes must be made after the pre-order is handed in. Management will not take any responsibility, if there are any disruptions caused due to it.

Other Terms & Conditions

The management reserves the right to retain deposit monies should there be any damage caused to fixtures of fittings by any member of the party.

All the bookings must be made over the phone or on our booking portal. Any booking requests made on emails and social media platforms will not be registered, unless someone from management has confirmed it by reverting.

We are only able to hold tables for up to 15 minutes after booking time; if you have not arrived or called to let us know you’re running late; we may release your table to another party.

Management accepts no responsibility for the loss or damage to any items left in our premises. All items are left entirely at the owner’s risk.

A discretionary 12.5% service charge will be added to tables of 6 or more.

All the Menus and prices are subject to change without notice.


AnyDoubt?

If you are looking for more specific information, please do not hesitate to contact us.

01279 898181info@pirciorestaurant.com

 

Contact us